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Customers are a commodity


Poorly performed interactions can squander your most important resource. Be a customer service company first: the freak of your industry.

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Customers are a commodity


Poorly performed interactions can squander your most important resource. Be a customer service company first: the freak of your industry.

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FREAK ENCOUNTERS

Hospitality has been hard to find in everyday life, especially in customer service. If customers have buying power why is it rare to see them treated with warmth and respect?

Service Freak brings our hospitality experience and coaches your team to freakishly anticipate your customer's needs.

OUR SERVICES →

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LISTEN CAREFULLY… RESPOND CREATIVELY


Customer service consulting, training and teaching

LISTEN CAREFULLY… RESPOND CREATIVELY


Customer service consulting, training and teaching

A Freak in Los Angeles

Certified Freaks

The Service Freak philosophy was used at an ordinary hotel in L.A., turning their apathetic employees into customer service freaks. 

Small changes lead to big rewards

A low cost, simple idea yields big rewards and keeps customers coming back. Looks like you need a popsicle.

Putting the customer first pays off

This hotel has been ranked #1 on TripAdvisor and has won multiple awards for service in an industry named after the act of hospitality.

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Equipping Employees to Excel


Helping employees identify opportunities to better serve your customers

Equipping Employees to Excel


Helping employees identify opportunities to better serve your customers

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CAN HAPPEN ANY DAY

What happens when you take a mediocre hotel in Los Angeles and apply freakishly good customer service to every aspect?

OUR SUCCESS  →

Darren 
AND HIS PHILOSOPHY

Darren Ross has developed a unique type of customer service, finding great success against the odds. 

HIS CREDO  →

IN SERVICE
OF CUSTOMERS FIRST

Find the key pieces you're missing and details to keep customers for a lifetime. It starts with our service to you.

OUR SERVICES→

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The World is Freakishly Small


We may be L.A. freaks, but customer service is an international trade. We proudly serve Australia, New Zealand and the U.K. as well.

The World is Freakishly Small


We may be L.A. freaks, but customer service is an international trade. We proudly serve Australia, New Zealand and the U.K. as well.